Help CenterClosing Your Account: A Simple Guide
If you need to close your Excent Capital account or one of your trading accounts, follow these steps:
1. Contact Customer Support:
Send an email to support@excent.capital from your registered email address.
2. Specify Your Request:
Clearly state whether you want to close:
- A single trading account: Provide the trading account number you'd like to close.
- Your entire Excent Capital account: Specify that you want to close your entire account (including all associated trading accounts) and provide your registered email address.
3. Follow Instructions:
Our support team will guide you through any necessary steps, which may vary depending on factors like your account's active positions and remaining balance.
Important Considerations:
- Withdrawing Funds: Before closing your account or any trading accounts, ensure you have withdrawn any remaining balance. Our support team will assist you with this process.
- Open Positions: If you have open positions, you may need to close them before your account closure can be finalized.
- Account Closure Confirmation: You may receive a confirmation email once your account closure request has been completed, or you may receive further instructions depending on your specific circumstances.
Customer Support is Here to Help
For personalized assistance throughout the process, our support team is ready to help. They understand the different circumstances surrounding account closures and will ensure a smooth and efficient process.
If you have any questions or require further assistance, please don't hesitate to contact us at support@excent.capital.